Support

Frequently asked questions

The level is used by the decoder to be more selective on the loop and immunize a little more noise.
All transponders with a received level lower than the programmed level will not be detected. Likewise for noise.
For example, with a 0 level (high sensitivity), you can start to detect transponders from 2 m (6.5 ft) before the loop. By raising the level, the detection field will be reduced as well as the noise.

The noise is caused by electromagnetic sources (power supply, defective grounding, electrical cable nearby etc …).
The higher the noise, the more difficult it will be to detect transponders.

  • Remove the electric cables near the loop.
  • Do not wind up the coaxial cable.

If you use a network connection, make sure that the firewall is configured to allow Elite v3 software. By default, the decoder uses the 2008 port.
If you use a USB/Serial connection, check that the driver is recognized by the computer. Open the device manager tool and check if you have a yellow triangle.
If the decoder displays an “ACK” message, it means that the PC does not acknowledge the decoder frames. Check that you are using a “master” dongle.

Softwares

All software is designed with .NET Framework, which means that you must have Framework 3.5 or higher installed to work.

Manuals

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